Customer service centers can be located anywhere in the world. Your Customer can be located anywhere in the world. But no matter what the location, Customer's and Prospect's want to be treated with respect, with a seamless process of data gathering with no duplication of information requests.
That means that your representatives must have controlled access to a smart customer database, including all of the relevant transactions that impact the customer relationship.
You do not want one part of your company making offers for new products to the same person that another part of your company is suing for non-payment.
We help you to get all of your customer contacts, wherever they occur in the world, under control, with best practices in quoting, marketing, service and sales.
We host three standard CRM systems:
vTiger CRM for full-function general CRM requirements
CiviCRM for political campaigns and fundraising organizations
Insurance Relationship Management for the specialized needs of insurance marketing and sales.
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